Error codes on Freebox: their meaning and how to fix them

An unknown error code is displayed on your Freebox and one or more services are unavailable? You will get the meaning of these codes and how to solve the problem.

Do you have a Freebox at home and the internet no longer works? TV services are not available, the phone is not reachable? Free has at least managed to display an error code when one or more of your Freebox services stop working. This article brings together all the error codes displayed on your Freebox with steps to resolve them.

Error codes displayed on Freebox Pop

Error 5202 or 3001: Connection problem between the Freebox and the TV service

1. 1. Check if your Freebox is properly connected to the internet.
   2. Check if you have a TV subscription.
   3. Restart your Freebox.
   4. Check the quality of your TV signal: go to TV setting thereafter Signal information.

Error 10: Connection problem between your Freebox and the ADSL line

1. 1. Unplug your Freebox’s power cable, wait 10 seconds, then plug it back in.
   2. Check whether the telephone connections are properly connected.
   3. Check whether your ADSL line is activated.
   4. If this persists, contact 3244.

Stuck at step 6: connection problem with the free servers

1. 1. Check if your Freebox is properly connected to the internet.
   2. Restart your Freebox.
   3. Check whether your internet subscription is active.
   4. Check if your Freebox is up to date.

Error codes displayed on Freebox Revolution

Stuck at step 2: box waiting for sync

1. 1. Wait (no more than an hour).
   2. Check your wired connection.
   3. Restart your Freebox.
   4. If this persists, contact 3244.

Error R1: Connection problem between the Freebox Server and the telephone line

1. 1. Check the connection of your Freebox.
   2. Check the quality of your telephone line.
   3. Restart your Freebox.
   4. Check your Freebox settings.
   5. Reset your Freebox.

Error 51: Connection problem between the Freebox and the ADSL outlet

1. 1. Check the connection of your Freebox.
   2. Check the quality of your ADSL line.
   3. Restart your Freebox.

Error 53: Connection problem between the Freebox and the Free Authentication Server

1. 1. Restart your Freebox.
   2. Reset your identification password on the free website.

Error 59 (TV player): Connection problem between the Freebox and the television

1. 1. Check that all cables are properly connected.
   2. Restart the TV player.

Error 201 and 203: communication problem between the Freebox Server and the internal hard disk

1. 1. Restart your Freebox.
   2. Check the connection of the internal hard disk.
   3. Check the status of the internal hard disk.
   4. Reset your Freebox.

Error codes displayed on Freebox Delta

Error 2 or 4: Connection problem between the Freebox and the Internet network

1. 1. Check the connection of your Freebox.
   2. Restart your Freebox.
   3. Make sure your internet subscription is active and up-to-date.
   4. Check the Internet network status on another device.

Error 3: Connection problem between the Freebox and the Free Authentication Server

1. 1. Restart your Freebox.
   2. Check your username and password.
   3. Check the status of the Internet network.
   4. If the problem persists, contact 3244.

Error 20: Freeplug power problem

1. 1. Check all connections.
   2. Plug the Freebox into a different socket.
   3. If the problem persists, contact 3244.

Error 26-XX or 27-XX: Update problem

1. 1. Disconnect, reconnect and restart the Freebox.
   2. If the problem persists, note the code that appears on the display and contact 3244.

Error 30: Problem connecting to the Freebox server

1. 1. Check whether the Freebox is properly connected to the network.
   2. If the problem persists, contact 3244.

Error 40: Freebox network connection problem

1. 1. Check whether the Freebox is properly connected to the network.
   2. If the problem persists, contact 3244.

Error 50: The Freebox could not obtain an IP address

1. 1. Check whether the Freebox is properly connected to the network.
   2. If the problem persists, contact 3244.

Error 80: Identification problem

1. 1. Check whether the Freebox is properly connected to the network.
   2. If the problem persists, contact 3244.

Error 90: The Freebox cannot connect to the Wi-Fi network

1. 1. It could be a malfunction.
   2. Contact 3244.

Error 98: Communication problem with the Freebox Player

1. 1. Check whether the Freebox server and the player are properly connected to the network.
   2. If the problem persists, contact 3244.

Error 99: General problem with the Freebox

1. 1. It could be a malfunction.
   2. Contact 3244.

Error 202: Remote control signal reception problem

1. 1. Check the batteries in your remote control.
   2. Reset your remote.
   3. Restart your Freebox.

Error R454 (Delta & One): connection problem between the Freebox Server and the telephone line

1. 1. Check the connection of your Freebox.
   2. Check the quality of your telephone line.
   3. Restart your Freebox.
   4. Check your Freebox settings.
   5. Reset your Freebox.

Error R600: Connection problem between the Freebox and the Free server

1. 1. Restart your Freebox.
   2. Check your internet connection.
   3. Check your Freebox settings.
   4. Reset your Freebox.

Error 724: Communication problem between the Freebox server and the fiber optic module

1. 1. Make sure the cables are properly connected.
   2. Restart your Freebox.
   3. Check the configuration of your Freebox.
   4. Reset your Freebox.

How do you make a full diagnosis of your Freebox yourself?

In most cases, a technical incident involving Free equipment can be resolved by calling Free Assistance on 3244 on mobile and fixed. Your number gives the Free advisers real-time access to your file and the information contained in your Freebox, enabling them to accurately diagnose the problem and resolve it.

However, you can run this diagnosis directly from the Freebox Connect application, which will display in real time the ongoing problems and their solution. All you have to do is download the application, enter your identification details (usually shown on your invoices or on the box) and access all the current information on the line.

Freebox connection

Download Freebox Connect for free

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